Privacy Policy

BEFORE USING OUR SITE, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

Last Updated: July 10, 2025
Solution Services Inc.
https://solutionservices.ca

1. Overview

Solution Services Inc. (“Solution Services”, “we”, “our”, or “us”) is committed to protecting your privacy and personal information in accordance with the Personal Information Protection Act (PIPA) of Alberta and applicable Canadian privacy laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access or interact with our website.

By using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our site.

2. Scope

This Privacy Policy applies to:

• All visitors and users of our website at https://solutionservices.ca

• Information collected through web forms, cookies, email communications, analytics, and CRM tools

• Integrated tools such as HubSpot, Microsoft Clarity, Google Analytics, and others

This policy does not apply to any third-party websites that may be linked from our website. We encourage you to read the privacy policies of those sites separately.

3. Information We Collect

a) Personal Information (PI)

We may collect personally identifiable information that you voluntarily provide to us through:

• Contact forms

• Quote requests

• Newsletter sign-ups

• Contest entries

• Email or direct communication

This may include:

• Name

• Email address

• Phone number

• Company name

• Job title

• IP address (via analytics tools)

• Any other information submitted by you voluntarily

b) Non-Personal & Technical Data

Collected automatically through cookies and tracking tools:

• Device type, browser type, and OS

• IP address and geolocation

• Session duration and behavior

• Pages visited, buttons clicked, scroll depth

• Referral sources (via UTM parameters)

• Engagement data from tools like HubSpot and Clarity

4. Use of Information

We collect and use personal information to:

• Respond to inquiries and provide requested services

• Track website traffic and optimize digital performance

• Customize content and personalize your user experience

• Improve marketing and business development efforts

• Identify warm leads and support timely follow-ups

• Comply with applicable laws and regulatory obligations

We may also use your information to:

• Send email communications (only with consent)

• Provide updates about our services or offerings

• Analyze user behavior for content strategy

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and gain insight into visitor behavior.

a) Types of Cookies We Use:

• Essential Cookies: Required for core functionality

• Performance Cookies: Track user behavior for analytics

• Marketing Cookies: Track sources (e.g., UTM links) and optimize campaign performance

• Functionality Cookies: Remember your settings/preferences

b) Tracking Tools Integrated:

• Google Analytics: Traffic insights and audience behavior

• Microsoft Clarity: Heatmaps and session recordings

• HubSpot: CRM, lead tracking, email analytics

• UTM Parameters: Attribution tracking for campaigns and inbound traffic sources

You can manage or withdraw cookie consent at any time through your browser settings or via our cookie consent banner.

6. Email Marketing & CASL Compliance

We adhere to Canada’s Anti-Spam Legislation (CASL). You will only receive commercial electronic messages from us if you’ve provided express or implied consent.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Emailing us at [insert your privacy contact email]

All marketing communications are tracked using HubSpot’s platform to monitor engagement and improve delivery.

7. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your personal information under the following circumstances:

• With third-party service providers (as listed below)

• As required by law, subpoena, court order, or legal process

• To regulatory authorities if required (e.g., incident reporting)

• In the case of a business sale or restructuring

Third-Party Processors:

These providers are contractually obligated to protect your data in accordance with this policy and applicable privacy laws.

8. Your Rights Under Alberta’s PIPA

As an Alberta resident, you have the following rights:

• Access: Request access to the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Withdrawal of Consent: Opt out of marketing or tracking activities

• Inquiries & Complaints: File a privacy-related complaint with us or with Alberta’s Information and Privacy Commissioner
  
  

To exercise any of these rights, contact our Privacy Officer at:

connect@solutionservices.ca